Great! Once you’ve purchased your pass or membership, you can use it to book any eligible classes included with your purchase.

1. Go to our Schedule / Book a Class page.

2. Choose the class you’d like to attend.

3. Select the date and time.

4. Enter your information or log into your existing client account.

5. Complete any required forms.

6. Continue to the payment/checkout screen.

7. Choose the option to redeem a package, gift certificate, or subscription.

8. Enter the code you received when you purchased your pass or membership.

9. Confirm your booking.

Your eligible class will then be deducted from your pass or membership instead of being charged as a regular drop-in.

Important: Having a pass or membership does not automatically reserve your spot in a class. You still need to book each class you plan to attend.

Don’t panic! 😊

The Continue to Payment button is simply the next step in the booking process. It does not necessarily mean you’re about to be charged again.

Continue to the next screen and look for the option to redeem a package, gift certificate, or subscription. Enter your pass or membership code there.

Once your valid code is applied to an eligible class, your pass or membership will be used for the booking.

Before entering your credit card information, make sure you’ve applied your pass or membership code if you already have one.

When you purchase a pass, package, or membership, you’ll receive a confirmation email containing the information you’ll need to use it.

Keep this email handy—you’ll use your code when booking your classes.

Can’t find it? Check your junk or spam folder first.

Still can’t find your code? Contact us and we’ll be happy to help.

We strongly recommend it!

Creating a client account makes booking future classes much easier. Your account allows Acuity to recognize you as a returning client and helps keep your bookings and client information connected.

When booking, make sure you’re logged into the same client account each time rather than creating a new one.

Tip: Use the same email address you used when purchasing your pass or membership whenever possible.

Our health and activity questionnaire helps us provide a safe fitness experience for everyone.

You may see the form during the booking process even if you’ve booked with us before.

If you have a client account, make sure you’re logged in before booking so the system can recognize you as a returning client and access information associated with your account.

If the system still requires information from you, please complete the required fields before continuing.

If you’ve previously completed the required intake information through your client account, you may not need to complete everything again.

For the smoothest experience:

1. Create a client account after your first booking.

2. Use the same account for future bookings.

3. Log in before choosing your next class.

Please note that some questions or agreements may still appear when required.

You can check the remaining balance associated with your pass or membership through the booking system.

Look for Check Code Balance on the booking page and enter your pass, package, or membership code.

This will allow you to see the remaining balance associated with that code.

If something doesn’t look right, contact us before purchasing another pass or paying for a drop-in.

Absolutely!

Your pass or membership can be used to reserve eligible classes according to the terms of the pass you’ve purchased.

Each class must still be booked so your spot is reserved, and each eligible booking will be deducted from your available pass or membership balance.

Booking ahead is encouraged—especially for popular class times!

Plans change & we understand!

Please cancel your booking as early as possible so your spot can become available to someone else.

Cancellation policies, including whether a class credit is returned, are subject to Core Potential’s current cancellation policy.

If you’re having trouble cancelling your booking online, please contact us for assistance.

A minimum of 3 participants is required for a class to run.

If minimum attendance hasn’t been reached 2 hours before the scheduled start time, the class may be cancelled.

If Core Potential cancels the class, any payment or class credit used for that booking will be returned.

Please keep an eye on your email for booking updates and class notifications.

Don’t worry… contact us before making any additional changes or payments.

Please send us:

• Your name

• The class you booked

• The date and time of the class

• The email address associated with your booking

We’ll review the booking and payment and help get everything sorted out.

Please don’t book the class a second time, as this can create duplicate reservations.

Absolutely! Technology isn’t everyone’s favourite workout.

If you’re having trouble booking a class, finding your code, using your membership or accessing your account, please reach out before purchasing or booking again.

We’re happy to help get you into the right class without accidentally creating duplicate bookings or payments.